Plugin Compatibility
Q1. Is Events Widgets Pro compatible with The Events Calendar plugin?
Ans. Yes, Events Widgets Pro is fully compatible with The Events Calendar plugin and works seamlessly with its events, categories, venues, and organizers.
Q2. Can I use Events Widgets Pro with Elementor Free or Pro?
Ans. Events Widgets Pro works with both Elementor Free and Elementor Pro. However, if you want advanced styling and customization options, Elementor Pro offers additional options.
Q3. Does the plugin support custom post types?
Ans. Currently, Events Widgets Pro is designed to work specifically with The Events Calendar post types (Events, Organizers, Venues). Custom post type support is not included.
Q4. Is the plugin responsive and mobile-friendly?
Ans. Yes, all event widgets are designed to be fully responsive and look great across devices.
Common Issues & Solutions
Q1. My events are not showing up in the widget. What should I do?
Ans. This usually happens because of query settings or missing event data. First, make sure you’ve actually published events in The Events Calendar, and check that they’re not set as drafts. Next, open the Events Query settings in the widget and verify that you’re not filtering them out by mistake. For example, if you selected “Upcoming Events” but all your events are in the past, nothing will appear.
Q2. The styling looks broken on my theme. How can I fix it?
Ans. Sometimes themes add their own CSS that conflicts with Elementor widgets. A quick way to test this is to switch temporarily to a default theme like Twenty Twenty-Five. If the design looks correct there, the issue is with your theme’s styling.
Q3. Pagination is not working correctly.
Ans. Pagination can break if you’re also using the Event Offset option in your query. This is a known limitation because offsets and pagination don’t work well together. If you need pagination, disable the offset and try again. Also, make sure your site is not being cached aggressively by caching or optimization plugins, as cached pages can sometimes interfere with Elementor’s dynamic widgets.
Q4. My featured events are not showing separately.
Ans. First, make sure you have actually marked the events as Featured in The Events Calendar (you can find this option inside the event editor). Then, go to the widget’s Events Type setting and select “Featured” to display only featured events. If you leave it set to “Any,” your featured events will appear mixed in with all others, not separately highlighted.
License & Account Queries
Q1: Where can I find my license key?
Ans: You can find your license key by logging into your account at my.coolplugins.net. Once logged in, navigate to the Manage Licenses section. There, you will see a list of your purchased plugins along with their license keys displayed next to each plugin name.
Q2: How do I activate my license on a site?
Ans: After installing the plugin, go to Events Addons > License. in your WordPress dashboard and enter your license key in the License section.
Q3: Can I move my license to a different website?
Ans: Yes, you can transfer your license from one website to another. But to do this, make sure to deactivate the license on your old domain first, and then activate it on the new website.
Q4: How can I cancel the auto-renewal of my license key?
Ans: You can cancel the auto-renewal at any time by logging into your account on our website. Go to the Subscriptions section, find your active license, and click on the Cancel Auto-Renewal button. This will stop future charges, but your license will remain active until the end of the current billing period.
Q5: How can I download my invoice?
Ans: To download your invoice, log in to your account on our website. Navigate to the Orders section. Find the order you want the invoice for, and click the Invoice button to download it.
Contact Support
Q1: I need help with an issue not listed here. How can I get support?
Ans: If you have a question or issue not covered in the FAQ, you can contact our support team by logging into your account at my.coolplugins.net and submitting a support ticket. Our team typically responds within 24–48 business hours to help resolve your issue.
Q2: Is support available for free plugin users?
Ans: If you are a free plugin user, you can get help by raising a ticket through the WordPress.org support forum.